Privacy Policy and Terms of Use

Effective date: August 2025
Controller/Operator: Joe and Jòzef  (Pty) Ltd
General contact: info@joeandjozef.com
Privacy contact: privacy@joeandjozef.com
 

We provide this website for informational purposes.

By accessing the Website, you agree to these Terms of Use and this Privacy Policy (collectively). If you do not agree, please do not use the Services.

All content on the Website including images, text, graphics, logos, software, documentation, audio/video files, and other materials (collectively, “Content”) is protected by copyright and other laws.

We retain all rights in the Content we own or control. Rights may also subsist in third parties. You may not copy, reproduce, publish, distribute, modify, create derivative works from, or otherwise exploit any Content without our prior written permission (and, where applicable, the permission of relevant third parties).

Any commercial use of the Content (including publication, press, advertising, or reproduction) requires our prior written consent. Send requests to info@joeandjozef.com. Permissions granted are specific to the request and may be subject to fees, attribution, and proof requirements.

All rights not expressly granted are reserved. Nothing on the Website, nor anything in these Terms, grants any license to use third‑party content, trademarks, or other property. We cannot grant rights on behalf of third parties.

JOE & JÒZEF, BEAUTY ENGINEERED TO ENDURE, the pillar & crown device, and related marks are trademarks or trade dress of Joe & Jòzef. You may not use our marks without our prior written permission.

Third‑party names, trademarks, and logos appearing on the Website are the property of their respective owners; use requires their permission.

The Website may contain links to third‑party websites or services. We provide these for convenience only. We do not control and are not responsible for third‑party content, policies, or practices. Your use of third‑party sites is at your own risk.

JOE & JÒZEF PROVIDES THE WEBSITE ON AN “AS IS” BASIS. YOUR USE OF THE WEBSITE OR ITS CONTENTS, INCLUDING, BUT NOT LIMITED TO, THE NEWSLETTER, IS AT YOUR OWN RISK. JOE & JÒZEF DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, COPYRIGHT OR TRADEMARK OWNERSHIP AND/OR NONINFRINGEMENT OF COPYRIGHTS OR OTHER THIRD PARTY PROPRIETARY RIGHTS. JOE & JÒZEF DOES NOT WARRANT THAT THE WEBSITE WILL PROVIDE CONTINUOUS, PROMPT, SECURE, OR ERROR-FREE SERVICE. JOE & JÒZEF MAKES REASONABLE, ONGOING EFFORTS TO REVISE AND UPDATE THE WEBSITE, BUT ASSUMES NO LIABILITY FOR ANY ERRORS OR OMISSIONS, INCLUDING THE INACCURACY OF CONTENT, OR FOR ANY DAMAGES OR LOSSES THAT YOU OR ANY THIRD PARTY MAY INCUR AS A RESULT OF THE UNAVAILABILITY OF THE WEBSITE. JOE & JÒZEF ASSUMES NO RESPONSIBILITY, AND SHALL NOT BE LIABLE FOR, ANY DAMAGES TO YOUR COMPUTER EQUIPMENT OR OTHER PROPERTY ARISING FROM YOUR USE OF THE WEBSITE, INCLUDING BUT NOT LIMITED TO THE REPRODUCTION OF THE WEBSITE’S CONTENT OR THE NEWSLETTER.

NEITHER JOE & JÒZEF, ITS AFFILIATES, DIRECTORS, OFFICERS, EMPLOYEES, OR AGENTS WILL HAVE ANY LIABILITY FOR ANY DAMAGES, INCLUDING, WITHOUT LIMITATION, ANY DIRECT, INDIRECT, INCIDENTAL, COMPENSATORY, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES (EVEN IF JOE & JÒZEF HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES) ARISING FROM OR RELATED TO YOUR USE OF THE WEBSITE AND/OR ITS CONTENTS, INCLUDING, BUT NOT LIMITED TO, THE NEWSLETTER.

By using the Website in any manner, you represent and warrant that your use will be consistent with these Terms and Conditions. You agree to indemnify, defend, and hold JOE & JÒZEF, its affiliates, directors, officers, employees, and agents harmless from all claims, causes, costs, expenses, fees (including reasonable attorneys’ fees), judgments, liabilities, losses, and damages arising from or relating to your use of the Website.

These Terms are governed by the laws of the Republic of South Africa, without regard to conflict‑of‑law principles. You agree to the exclusive jurisdiction of the High Court of South Africa (Gauteng) for any dispute arising out of or relating to the Services.

These Terms (including any notices or policies referenced on the Website) constitute the entire agreement regarding access to the Services. If any provision is held unlawful, void, or unenforceable, that provision is severed and the remaining provisions remain in effect. Our failure to enforce a provision on any occasion is not a waiver.

This Privacy Policy applies to the Website, the Journal, and interactions with us (contact forms, enquiries, proposals, projects, events, support). It does not cover third‑party websites or services you access via links; those are governed by their own policies.

A. Information you provide

• Identity & contact data (name, company, role, email, phone)

• Enquiry and project details (objectives, scope, timelines, budget range)

• Billing & engagement data (billing address, VAT/registration numbers, POs)

• Communications (emails, messages, meeting notes)

• Event/on‑site logistics you share (locations, access instructions; dietary/access needs if provided)

B. Information collected automatically

• Technical/usage data (IP address, device/browser, general location, pages viewed, time on page, interactions)

• Cookies and similar technologies (see Cookies)

C. Information from third parties

• Analytics and advertising tools (aggregated metrics)

• Accounting/payment tools (invoice/payment confirmation data)

• Public sources (company sites, professional profiles)

• Operate and secure the Website; improve performance (analytics, troubleshooting, security).
  Basis: legitimate interests; consent where required for non‑essential cookies.

• Respond to enquiries; provide services (proposals, SOWs, delivery, support).
  Basis: contract or steps prior to contract; legitimate interests.

• Send the Journal or optional updates (only if you opt in).
  Basis: consent (unsubscribe anytime).

• Comply with laws (tax, accounting, lawful requests).
  Basis: legal obligation.
   

We do not use personal information for automated decision‑making that has legal or similarly significant effects.

We use cookies to run the site and understand use.
 

• Essential (security, session, forms) — always on.

• Analytics/Marketing (if enabled) — set only with your consent.
  Manage non‑essential cookies via our cookie banner or your browser settings. Blocking some cookies may affect functionality. 
   

• A cookie is a little text file composed of alphanumeric characters, which is created on your computer when your browser accesses a website that uses cookies. These cookies are used to help your browser navigate our website and fully use all its features like logins, preferences, among other common features.

• When someone visits our website we collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the website. We collect this information in a way which does not identify anyone.

• We use a statistical analytics package to help analyse use of our website. This analytical tool uses 'cookies', which are text files placed on your computer, to collect standard internet log information and visitor behaviour information in an anonymous form. The information generated by the cookie about your use of the website (including your IP address) is transmitted to Google. This information is then used to evaluate visitors' use of the website and to compile statistical reports on website activity. To find out more about cookies, including how to control and delete them, visit www.allaboutcookies.org, or to opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.

• We will not (and will not allow any third party) to use the statistical analytics tool to track or to collect any personally identifiable information of visitors to our site. We will not associate any data gathered from this site with any personally identifying information from any source as part of our use of the Google statistical analytics tool. Google will not associate your IP address with any other data held by Google. Neither we nor Google will link, or seek to link, an IP address with the identity of a computer user.

We do not sell personal information.

We share only as needed with:

• Processors under contract who support our operations:
  Hosting & site builder: Wix
  Analytics: Wix Analytics and/or Google Analytics (if enabled)
  File transfer: WeTransfer or equivalent
  Accounting & payments: QuickBooks/Intuit; banking partners
  Comms: Email, Microsoft Teams, WhatsApp Business

• Professional advisors (legal, auditors) under confidentiality

• Authorities where required by law or to protect rights/safety

• Successors in corporate transactions, subject to safeguards

Information may be processed in countries other than your own. Where required, we use safeguards such as adequacy decisions or standard contractual clauses, and we assess vendors’ security and privacy practices.

We keep personal information only as long as necessary for the purposes above and to meet legal obligations.

Typical windows:

• Enquiries not resulting in engagement: up to 24 months

• Journal subscriptions: until you unsubscribe

• Analytics data: 12–26 months (aggregated thereafter)

• Project/contract and accounting records:
  as required by law (often 5–7 years) When retention ends, we delete or irreversibly anonymize the data.

Depending on your location, you may have the right to access, correct, delete, restrict, or object to processing, to data portability and to withdraw consent.

​

• South Africa (POPIA): You may lodge complaints with the Information Regulator (South Africa). Contact details are available on the Regulator’s official website.

• EEA/UK (GDPR/UK GDPR): You have Article 13/14 rights, including the right to lodge a complaint with your local supervisory authority.

• California (CCPA/CPRA): You have rights to know/access, delete, correct, and limit use of sensitive personal information. We do not sell or share personal information as defined by CPRA.

• Requests can be sent to [privacy@joeandjozef.com]. We may need to verify your identity and will respond within the timeframes required by law.

• You have rights to the personal information that concerns you. What rights you have is dependent on the circumstances.

• Consent withdrawal: If you have consented to receive a newsletter from us, your consent may be withdrawn at any time. We have made it possible for you to easily reserve yourself against this type of inquiry by including a link to the unsubscribe form. If you have consented to any other processing of personal information, you may also withdraw your consent at any time by contacting us regarding this.

• Request for access: You have the right to review the personal information we have registered about you, in so far as non-confidentiality is concerned. In order to ensure that personal information is delivered to the right person, we may require that a request for access be made in writing or that identity is otherwise verified.

• Request amending or deletion: You may ask us to amend incorrect information we have about you or request us to delete personal information. We will, as far as possible, respond to a request to delete personal information, but we can not do this if there are compelling grounds for not deleting, for example, the information must be stored for documentation purposes.

• Data portability: In some cases, you may be able to obtain the personal information you have provided to us in a machine-readable format. Where technically possible, in some cases it will be possible to have these transferred directly to other companies.

• You have the right to access any personal information that JOE & JÒZEF processes about you and to request information about: 
  • What personal data we hold about you
  • The purposes of the processing
  • The categories of personal data concerned
  • The recipients to whom the personal data has/will be disclosed
  • How long we intend to store your personal data for
  • If we did not collect the data directly from you, information about the source

We implement technical and organisational measures designed to protect personal information (access controls, encryption in transit, role‑based access, backups, logging). No method is 100% secure; we review safeguards periodically.

The Services are not directed to children. We do not knowingly collect personal information from anyone under the age applicable in their jurisdiction. If you believe a child has provided information, contact us to delete it.

​We may update these Terms and this Policy. We will post the updated version with a new effective date and, where appropriate, notify you via the Website or Journal. Your continued use constitutes acceptance.

• General & permissions: info@joeandjozef.com
   

• Privacy: privacy@joeandjozef.com
   

Last updated: August 2025